Return policy

At XProMobile, we aim to provide high-quality aftermarket spare parts and a reliable shopping experience. Because of the sensitive nature of electronic components, our return and exchange process follows specific guidelines.

1. Eligibility for Returns

You may request a return or exchange in the following cases:

• The item is defective upon arrival.

• The item you received is not the same as the item you ordered.

• The item is missing components or has a manufacturing issue.

To qualify, returns must be submitted within 7 days of receiving your order.

2. Items That Cannot Be Returned

Due to the nature of repair parts, the following items are not eligible for return:

• Items that show signs of installation or use

• Physically damaged parts (cracks, scratches, bent flex cables, torn seals, etc.)

• Items damaged due to improper handling, incorrect installation, or technician error

• Consumables and tools that cannot be resold

• Parts without the original packaging or labels

Once an item has been installed, it is considered non-returnable.

3. Return Procedure

To request a return:

1. Contact our support team via WhatsApp, email, or the website form.

2. Provide your order number, product code, and a clear description of the issue.

3. Attach photos or videos showing the defect or mismatch.

4. Our team will review the case and confirm approval.

Once approved, you will receive instructions for sending the item back.

4. Inspection & Approval

All returned parts go through a quality inspection.
After the inspection:

• If the issue is confirmed, you may choose a replacement, store credit, or refund.

• If the part is found to be damaged due to installation or misuse, the return will be rejected and the item will be sent back to you.

5. Shipping Costs for Returns

• If the product is defective or incorrect, XProMobile covers the return shipping.

• If the return is due to customer error (wrong item ordered, change of mind), the customer is responsible for shipping costs.

6. Warranty Information

Most aftermarket parts come with a limited warranty covering manufacturing defects only.
Warranty does not cover:

• Physical damage

• Water damage

• Installation errors

• Normal wear from usage

Warranty claims require proof (photos/videos) and the original packaging.

7. Exchanges

If the return is approved, you may exchange the item for:

• The same item (replacement), or

• Another product of the same value

Price differences (if any) will be calculated during the exchange process.

8. Refunds

Refunds are issued only when:

• The correct replacement is not available

• The returned item passes inspection

• The customer chooses a refund instead of replacement

Refunds are processed within 5–10 business days.

9. Contact & Support

If you need help with a return or warranty claim, our support team is available 7 days a week through:

• WhatsApp

• Email

• Website contact form

We’re here to assist you at every step