Shipping policy

At XProMobile, we aim to provide a smooth, cost-effective, and reliable shipping experience for all our customers. Please read the details below to understand how our shipping process works.

1. Weekly Shipping Schedule

To reduce shipping costs for our customers, all orders are shipped once per week.
This batch-shipping model allows us to combine shipments, lower freight expenses, and offer more competitive prices—especially for wholesale orders.

2. Order Processing Time

Once your order is placed and payment is confirmed:

• Your items are reserved and prepared for shipment.

• Orders placed before the weekly cut-off date will be included in the next outgoing shipment.

• Orders placed after the cut-off will be shipped in the following week’s cycle.

3. Customs Handling

XProMobile takes care of the entire customs process to ensure your shipment arrives smoothly.
We manage:

• Documentation

• Customs declarations

• Clearance procedures

Our goal is to minimize delays and simplify the import process for you.

4. Shipping Methods

We work with trusted international logistics partners to ensure safe delivery.
Depending on your location, we may use:

• Express couriers

• Air freight

• Consolidated commercial shipments

Shipping options and estimated delivery times will be displayed during checkout or communicated by our team.

5. Shipping Costs

Shipping fees are calculated based on:

• Package weight and volume

• Destination country

• Selected shipping method

By shipping once per week, we significantly reduce freight charges, allowing us to offer more affordable pricing.

6. Delivery Times

Delivery time varies by destination. Once the shipment is dispatched, you will receive:

• A tracking number

• Carrier details

• Expected arrival timeline

Most deliveries arrive within 5–12 business days after dispatch.

7. Damaged or Lost Shipments

If your package arrives damaged or does not arrive at all:

• Contact us immediately

• Provide your order number and details

• We will assist you with the carrier claim and arrange replacements if applicable

8. Incorrect Shipping Information

Please ensure your shipping address is accurate.
XProMobile is not responsible for delays or lost packages caused by incorrect or incomplete address details.

9. Contact & Support

If you have any questions about your shipment, our support team is available 7 days a week via:

• WhatsApp

• Email

• Website contact form

We are always happy to help.